Service Description

On this session we'll help take you on the next step toward learning the kayak roll. Please let us know if you need any equipment or will be bringing your own.

Cancellation Policy

Cancellation or Alteration by Dee River Kayaking: In the business of outdoor activity provision instructors make continuous risk assessments to maintain the quality and safety of sessions. Because of the changeable nature of the outdoor environment, bookings can be subject to cancellation or alteration if the conditions on the day dictate. The outdoor activity venue and plan for your river trip is chosen and advertised as an ideal. If however, weather or water conditions at this venue are deemed unsafe or inappropriate on the day by the instructor, an alternative venue that fits with the spirit of the booking may be chosen on the day of the activity, or if one cannot be found the trip may be cancelled. Your Dee River Kayaking Instructor is the only one who can decide this for your trip. If a trip is cancelled by us due to unsuitable conditions on the day, or other unforeseen circumstances, we will discuss potential options as to how we can fulfil our commitment to you, either by rescheduling your trip or offering a refund if an alternative arrangement cannot be found. Cancellation by the Customer: It may be that a client needs to cancel their booking. They must make Dee River Kayaking aware of this as soon as possible so that alternative arrangement can be made. When a client cancels a booking the following timescale regarding payment for the booking will be used. 4+ weeks before the activity: No fee will be charged for cancellation or rescheduling. 10 days - 4 weeks before the activity: A fee of 30% of the activity cost will be charged for cancellation. No fee will be charged for rescheduling. Less than 10 days before the activity: The whole cost for the activity will be charged for cancellation. A 30% fee will be charged for rescheduling. Less than 48 hours before activity. A 75% fee will be charged for rescheduling. If you wish to discuss these cancellation terms, please do so ahead of booking.

Contact Details