Q: Where can I find the Participation Statement and Terms and Conditions?
A: Well done for seeking this information. Right here: Useful Information.
Q: How long is this experience?
A: Each trip is different so check your confirmation time! Generally, a trip on calm water will last 1 and a half hours from meeting to saying goodbyes at the end. A white water experience on the other hand will require 3 hours.
Q: What time should I arrive?
A: Session times are inclusive of signing in and gearing up, and can be expected to begin at your allotted start time. If you arrive early your instructor may still be on the water with their previous group or preparing for your activity. If you are early and you identify your instructor, please feel free to go over and say hi, as it may be that you can begin to get ready.
Q: What should I bring for my white water trip?
A: On any trip that is from the white water category, please bring a bathing suit to wear beneath your wetsuit, a towel to dry off afterwards, and something warm to jump right into. You will get WET. All of our activities require participants to wear closed-toe footwear throughout, so it is essential that you bring a spare pair of shoes so that you can wear one on the river and the other on the way home.
Q: What should I bring for my kayak or SUP Trip on calm water?
A: If cool weather is expected, please bring a set of warm clothes suitable for water sports activity (Think winter gym kit such as trackies and leggings. No jeans. No cotton T-Shirts), and you may want to bring waterproofs to go over the top. If very warm weather is expected then swim shorts and a T-shirt is usually fine! Be sure to bring a change of clothes and a towel! Your boat is unlikely to capsize on this trip, but water dripping from your paddle will cause you to have a wet bum at least! All of our activities require participants to wear closed-toe footwear throughout. It is essential that you bring a spare pair of shoes so that you can wear one on the river and the other on the way home.
Q: What equipment will be provided?
A: Boats (Those who are able may be asked to assist in pumping them up)
-Wetsuits (As standard on White Water activities, and as an add-on on Calm Water ones).
Q: Can I hire a wetsuit?
A: On our white water trips we give out wetsuits as standard as part of your protective equipment. On calm water trips such as the Chester Town Kayak Tour and any SUP trip, wetsuits are available on request for an additional £5 per person.
Q:What are the boats like?
A: Our kayaks PVC heavy-duty inflatables. Picture a single-person white water raft. These are fun, stable, spacious and easy to steer. This style of kayak offers the user all of the light-hearted fun and freedom of being in a raft, with the added satisfaction and control of a kayak. While paddling on calm water our boats are EXTREMELY unlikely to capsize.
Q: Can I bring my own boat, paddle or other equipment to this tour?
A: Absolutely! Please note however, any equipment not provided by us must be subjected to a safety inspection by the instructor prior to use, to ensure it is safe and appropriate for your session. Equipment is provided for free with your session fees, so no reduction in price will be offered if you choose not to use our equipment.
Q: Are under 18's welcome, and do you run sessions just for them?
A: Yes, we are fully AALA licensed and able to welcome under 18's on our trips with or without their parent/guardian being on the trip with them. On any Calm Water trip aimed just for under 18's, they should be accompanied by a responsible adult at a ratio of 8 young people to 1 adult. On any White Water trip aimed just for under 18's, they should be accompanied by a responsible adult at a ratio of 5 young people to 1 adult.
Q: Can under 18's come on the whitewater adventures?
A: From the age of 12, young people are very welcome to join our white water trips and may paddle their own kayak. Between the ages of 8-11, young people may join a white water trips so long as they share a tandem boat with someone who has kayaking experience. This can be a parent or adult in the group who has experience of kayaking, or can be one of our river guides, though if there are multiple under 12's needing expert boat guiding, this will come at an extra cost.
Q: Do you offer boat/board hire for paddlers who want to go on their own without a guide?
A: In general, no. Qualified British Canoeing Leaders may hire our boats to lead a group, but we do not hire our equipment out to unmanaged groups.
Q: How much do trips cost?
A: You can find prices attached to all activities on the Booking Page. You may also like to check out the Gift Vouchers page, where you can often find deals.
Q: What is the cancellation policy?
A: you can find this on our terms and conditions page