Q: Where can I find the Participation Statement and Terms and Conditions?
A: Well done for seeking this information. Right here: Useful Information.
Q: How long is this experience?
A: Each trip is different so check your confirmation time! Generally, a trip on calm water will last 2 hours from meeting to saying goodbyes at the end. A whitewater experience on the other hand will require 3 hours.
Q: What time should I arrive?
A: Session times are inclusive of signing in and gearing up, and can be expected to begin at your allotted start time. If you arrive early your instructor may still be on the water with their previous group or preparing for your activity. If you are early and you identify your instructor, please feel free to go over and say hi, as it may be that you can begin to get ready.
Q: What should I bring for my 'White Water' Trip?
A: On any trip that is from the 'White Water' category, please bring a bathing suit to wear beneath your wetsuit, a towel to dry off afterwards, and something warm to jump right into. You will get WET. All of our activities require participants to wear closed-toe footwear throughout, so it is essential that you bring a spare pair of shoes so that you can wear one on the river and the other on the way home.
Q: What should I bring for my 'Calm Water' Trip?
A: If cool weather is expected, please bring a set of warm clothes suitable for watersports activity (Think winter gym kit: no jeans, no cotton T-Shirts), and waterproofs to go over the top. If very warm weather is expected then swim shorts and a T-shirt is usually fine! Be sure to bring a change of clothes and a towel! Your boat is unlikely to capsize on this trip, but water dripping from your paddle will cause you to have a wet bum at least! All of our activities require participants to wear closed-toe footwear throughout. It is essential that you bring a spare pair of shoes so that you can wear one on the river and the other on the way home.
Q: What equipment will be provided?
A: Boats (Those who are able may be asked to assist in pumping them up)
-Wetsuits (As standard on White Water activities, and by request on Calm Water ones).
Q:What are the boats like?
A: Our kayaks PVC heavy-duty inflatables. Picture a single-person whitewater raft. These are fun, stable, spacious and easy to steer. This style of kayak offers the user all of the light-hearted fun and freedom of being in a raft, with the added satisfaction and control of a kayak. While paddling on calm water our boats are EXTREMELY unlikely to capsize.
Q: Can I bring my own boat, paddle or other equipment to this tour?
A: Absolutely! Please note however, any equipment not provided by us must be subjected to a safety inspection by the instructor prior to use, to ensure it is safe and appropriate for your session. Equipment is provided for free with your session fees, so no reduction in price will be offered if you choose not to use our equipment.
Q: Are under 18's welcome, and do you run sessions just for them?
A: Yes, if they are each accompanied by a parent or legally appointed guardian. Right now, young people are very welcome on sessions if accompanied, but we are not yet running sessions just for them. We plan to begin to offer these sessions, but are currently working on setting everything up so its just right! Until then, young people are very welcome on all of our sessions so long as their age and size is appropriate to the chosen activity, and they are each accompanied by a parent or legally appointed guardian.
Q: U18's and Whitewater?
A: From the age of 12, young people are very welcome on all of our trips as long as accompanied by a parent, and will enjoy paddling their own boat. Between the ages of 8-11, young people may join a white water session so long as they share a tandem boat with someone who has white water kayaking experience. We can provide an expert tandem guide at an additional cost.
Q: What happens if I have to cancel my trip at the last minute due to Covid-19?
A: In the time of Covid-19 we have had to get used to cancellation being a more common occurrence. Please view our cancellation policy on the Participant Terms and Conditions Page. This policy will apply unless you can prove your legal duty to cancel due to coronavirus e.g. with a screenshot from your NHS App.